Frequently Asked Questions
Everything you need to know about shopping with DOAC Shop.
What is the standard shipping time for orders?
We typically process orders within 1-2 business days. Standard domestic shipping usually takes 3-5 business days, while international shipping can take 7-14 business days depending on your location.
How do I return an item that doesn't fit?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Simply visit our Returns Portal to generate a prepaid shipping label and start your refund or exchange process.
How can I ensure I am ordering the right size?
Each product page features a detailed 'Size Guide' with specific measurements. We recommend comparing these measurements against a similar garment you already own for the most accurate fit.
What payment methods do you accept?
DOAC Shop accepts all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer 'Buy Now, Pay Later' options through Klarna and Afterpay.
Can I track my order once it has been shipped?
Yes, once your order leaves our warehouse, you will receive a shipping confirmation email containing a tracking number and a link to monitor your package's progress in real-time.
Are your materials ethically sourced?
Quality and ethics are at our core. We partner with manufacturers who adhere to fair labor practices and prioritize sustainable fabrics, such as organic cotton and recycled polyester, across our collections.